Support
Predicable and Reliable Customer Service
Concuity prides itself on it’s commitment to delivering predictable, reliable service. In order to maximize your success, the Customer Service Center functions as your primary point of contact for questions concerning products and services. You can engage one of our support departments via telephone, email, or web form at any time. Representatives in our Vernon Hills office are available to respond and track support cases and resolve or escalate issues as they occur.
Customer Service Center
- Functional Support
- Application Feature Assistance and Issue Resolution
- Experts on Application Navigation
- Representatives document Product Enhancement Requests
- Answer questions on "How To" for ClearContracts product line
Customer Processing Center
- Technical Support
- Data Processing Assistance and Issue Resolution
- Experts on Application Processing
- Representatives document Change Control Requests to accommodate special processing needs
- Answer questions on “How To” for Data Transfers to and from Concuity
Customer Support personnel are available Monday through Friday from 7:00 a.m. to 8:00 p.m. CST via email at support [at] concuity [dot] com or by phone.
